Michelle RainesProfessor GennadiyKemelmakherIT 3503, Spring 2018January 21, 2018Pursuing a Career in Healthcare Information TechnologyThere are many things to consider if you are planningto pursue a career in healthcare information technology (HIT). If you areuncertain what HIT is, Brian Malec defines it as the application of computerand related technologies to the delivery of health care services (Malec, 2015).Now you know what it means, let’s explore current trends, skills andrequirements to compete in this industry.To be successful in any career, you should befamiliar with current trends of that industry this also applies to HIT. Bothhealthcare and technology are constantly evolving. David Miller suggests theculture of Healthcare is changing, it’s becoming more collaborative and lesshierarchal.
It has become more team and service-based as well as more patientcentered. He further states executive level expectations of HIT are increasing.The chief information officer is actually involved in strategic decision makingand planning (Miller, 2016).We have just discussed how the culture ofhealthcare has changed, let’s explore if the culture of HIT is changing. It hasbecome more proactive, they have become strategic partners. They have movedfrom silos and have become one IT team.
The partnering skills are becoming justas important as technical skills (Miller, 2016).Mike Boucher recognizes several trends that arechanging the healthcare industry. Cybersecurity an example of this would be ransomware.Sharing health information between health systems. Patient engagement throughuse of a patient portal. Personal health data, which is information providedfrom patients via Fitbit or apple watches. Telehealth essentially offeringhealthcare services remotely via video conferencing where there may not havethem. Precision medicine, still in early stages, but this involves using theperson’s genes to customize care (Boucher).
You may be wondering what skills andrequirements you should possess if you are considering a career in HIT. Millerindicates several of the following as required skillsets: communication,enabling change, leadership, strategic focus, business acumen, consensusbuilding, influencing others, technical understanding, project management, problemsolving, organizational understanding, and client orientation (Miller, 2016). BobBrown lists the five most critical informatics skills as: verbal and writtencommunication, organizational skills, problem solving and troubleshooting, timemanagement and technically ability (Brown What skills are required to be considered atop-performer in the selection process? Miller looks for three specific things:intrinsic motivation, skills knowledge and experience, and talent. He describesintrinsic motivation as, “being driven by deep interest and involvement in thework, either by curiosity, self-expression or a personal sense of challenge”(Miller, 2106). While hard skills arerequired, you must also have soft skills. The top soft skills he looks for are:communication, body language, written communication, interpersonal skills,teamwork, professional ethics, time and stress management, and leadershipskills.Finally, let’s explore my current skills andareas I will need to develop to ensure a success career.
My first real job wasat the Ritz-Carlton, which is known for its world class customer service. It wasthere that I learned how to serve and do what is best for both internal andexternal customers. While there I held many roles, which all touched so form ofinformation technology.
It is there I was empowered to solve problems. Therewere standards and processes in place to reduce MR. BIV, which stands formistakes, rework, breakdowns, inefficiencies, and variations (The Corporate,2016). The Ritz has given me a solid foundation to build upon.I have been an administrative assistant foralmost twenty years and during that time, I have been the first and preferred personto call for support. Troubleshooting both in-person, over the phone, and viaskype. I have been complemented on my talent of demonstrating how to usevarious office equipment and software, creating training materials and tip-sheetsas needed.
I am deeply excited by technology, I enjoy it. There is nothingcooler that something that makes our lives easier.If I had to quantify my technical skills, I wouldsay that I have had about twenty percent formal training and about eightypercent self-taught. I am not afraid to ask questions or see what happens if Iclick this. I am a visual as well as hands on learner, if I see an example Ican figure it out, I usually catch on to things rather quickly. While I havejob experiences, I have not be certified as a technician or analyst.I have discovered though the years that I amvery process driven and methodical in what I do and how I do it, some would saya little obsessive, I believe it serves me well. Having very high standards notonly for myself but for the people around me.
Striving to be the best in everything that Ido, even if no one is looking. I am also known for my organizational skills andplanning, as well as my attention to detail. I am very solution focused, when Iencounter a problem I feel there is always a solution. I am also very collaborativeand team orientated.My personality, by nature is happy, easy-going, calmingand a pleasure to be around.
I never meet a stranger and can hold a conversationwith anyone. I am able to make personal connections in-person or over thephone. Stress and time management come naturally to me. I focus on the things Ican change and try not to give too much time and effort on the things that Icannot. I am always willing to help and I am very considerate and believe intreating people how I want to be treated.A few areas for improvement would be, obtainingmore formal training and certifications.
Not allowing myself to be consumed bya problem and not resting until it is solved, this is not always feasible. It ishard for me to say no and I don’t like conflict, but will do so easily whenethics are involved. Develop more project management skills, while I amnaturally organized I would like have a more formal understanding of theprinciples and methods. WORKS CITEDBoucher, Mike. “IT 3503 / 6503 01d: A Journey to a Career inHealth IT.” KSU MediaSpace, mediaspace.kennesaw.edu/media/IT 3503 6503 01dA AJourney to a Career in Health IT/1_mqgkrgwe.
Brown, Bob. “IT 3503 04 Critical Informatics Skills.” KSUMediaSpace, mediaspace.kennesaw.
edu/media/IT 3503 04 Critical InformaticsSkills/1_rpm6agru.Malec, Brian T. Careers in Health Information Technology.
Springer Publishing Company, 2015. EBSCOhost, proxy.kennesaw.edu/login?url=http://search.ebscohost.
com/login.aspx?direct=true&db=nlebk&AN=845659&site=eds-live&scope=site.Miller, David L.
“Road to The Top: Skills and Talentsneeded to Advance Your Career in IT?” HIMSS, 29 Dec. 2016, www.himss.org/road-top-skills-and-talents-needed-advance-your-career-it.”The Corporate Salute: From Blame to Problem Solving.
“The Ritz-Carlton Leadership Center, 9 Dec. 2015, ritzcarltonleadershipcenter.com/2013/07/the-corporate-salute/.