Lohit 222 16 Street Brandon, MB R7A 4X5 Cell: 2044020998 [email protected] Professional SummaryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Proven ability to establish rapport with clients and exceed sales quotas. Always tried to be reliable and driven with strong time management and prioritization abilities.Skills· Exceptional communication skills· MS Windows proficient · Strong client relations · Training development aptitude · Creative problem solver· Multi – line phone talent · Organizational Skills· Strong Interpersonal – Communication Skills· Adaptability· Problem Solving Work HistoryCustomer Service Representative (Jan 2015- Nov 2015)Cyfuture India Pvt Ltd – Mohali, Punjab Provided an elevated customer experience to generate the number of loyal clients. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.Education BBA: Finance (pursuing) Brandon University – Brandon, MB, CanadaAccomplishments Earned highest marks for customer satisfaction, company-wide. Always ensured that customers were satisfied with company products and services by doing purchase. Co-developed on-the-job training program that reduced training time from eight weeks to five Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methodsReferences Available on Request