has many different definitions, scholar Wen Shu Lee identifies six of them in
the text. “Unique human efforts (as different from nature and biology),
refinement, mannerism (as different from things that are crude, vulgar, and
unrefined, civilization (as different from backward barbaric people), shared
language, beliefs, values (as different from language beliefs and values that
are not shared; dissenting voices; and voices of the “other”), dominant or
hegemonic culture (as different from marginal cultures), and the shifting
tensions between the shared and the unshared (as different from shared or
unshared things).” (Collier, Hedge, Lee, Nakayama, Yep). The text defines
culture as “from a pattern of perceptions that influence communication to a
site of contestation and conflict.” (Martin, Nakayama).
Cultural intelligence or CQ is the capability to relate and
work effectively in culturally diverse situations. There
are three components of cultural intelligence and they are cognitive, physical,
and emotional. Cognitive is an intellectual understanding, physical is body
language and emotional is motivational, reactions, and responses. “Cultural intelligence
is related to emotional intelligence, but it picks up where emotional
intelligence leaves off.” (Martin, Nakayama). To have a high CQ one must be “alert,
motivated, and poised.” (Martin, Nakayama).
I took the CQ test my results were cognitive 3 physical 3.75 emotional 4.25. An
average of less than 3 indicates an area where improvement is needed, and an
average of greater than 4 reflects a strength. To enhance your cultural
intelligence one must first take the CQ test and understand the results. Then the
individual should examine their strengths and weaknesses and decide what they
will do to improve weaknesses. The next step is to organize personal resources
to help advance the process of improving your weaknesses. Lastly the individual
needs to put themselves in a cultural situation and see if they changed and
then reevaluate new skills and if they really are effective.
need to know that there are six CQ profiles which include; provincial which is
a person that works well with people who are similar to them but not different.
Analyst, a person that figures out foreign cultures rules by learning different
strategies. Natural, a person that relies on intuition. Ambassador, a person
that is not very knowledgeable but confident and powerful. Mimic, a person that
is insightful of cultural cues from others. And lastly chameleon, which is a
person that has insider skills and an outsider perspective.
need to know and understand all aspects of this test and their results. The CQ
enables individuals to be more successful in an intercultural setting by being
able to communicate easier as well as being able to negotiate and collaborate
more effectively. Working and living in a more diverse world can lead to many
obstacles and being able to adapt quickly is beneficial to creating a more productive