Culturehas many different definitions, scholar Wen Shu Lee identifies six of them inthe text.
“Unique human efforts (as different from nature and biology),refinement, mannerism (as different from things that are crude, vulgar, andunrefined, civilization (as different from backward barbaric people), sharedlanguage, beliefs, values (as different from language beliefs and values thatare not shared; dissenting voices; and voices of the “other”), dominant orhegemonic culture (as different from marginal cultures), and the shiftingtensions between the shared and the unshared (as different from shared orunshared things).” (Collier, Hedge, Lee, Nakayama, Yep). The text definesculture as “from a pattern of perceptions that influence communication to asite of contestation and conflict.
” (Martin, Nakayama). Cultural intelligence or CQ is the capability to relate andwork effectively in culturally diverse situations. Thereare three components of cultural intelligence and they are cognitive, physical,and emotional. Cognitive is an intellectual understanding, physical is bodylanguage and emotional is motivational, reactions, and responses.
“Cultural intelligenceis related to emotional intelligence, but it picks up where emotionalintelligence leaves off.” (Martin, Nakayama). To have a high CQ one must be “alert,motivated, and poised.” (Martin, Nakayama).WhenI took the CQ test my results were cognitive 3 physical 3.
75 emotional 4.25. Anaverage of less than 3 indicates an area where improvement is needed, and anaverage of greater than 4 reflects a strength. To enhance your culturalintelligence one must first take the CQ test and understand the results. Then theindividual should examine their strengths and weaknesses and decide what theywill do to improve weaknesses. The next step is to organize personal resourcesto help advance the process of improving your weaknesses. Lastly the individualneeds to put themselves in a cultural situation and see if they changed andthen reevaluate new skills and if they really are effective.
Peopleneed to know that there are six CQ profiles which include; provincial which isa person that works well with people who are similar to them but not different.Analyst, a person that figures out foreign cultures rules by learning differentstrategies. Natural, a person that relies on intuition. Ambassador, a personthat is not very knowledgeable but confident and powerful.
Mimic, a person thatis insightful of cultural cues from others. And lastly chameleon, which is aperson that has insider skills and an outsider perspective. Peopleneed to know and understand all aspects of this test and their results.
The CQenables individuals to be more successful in an intercultural setting by beingable to communicate easier as well as being able to negotiate and collaboratemore effectively. Working and living in a more diverse world can lead to manyobstacles and being able to adapt quickly is beneficial to creating a more productiveenvironment.