What are they known for? Famous boots product lines? Why choose boots? Are you familiar with our higher end brands? Questions: Have you been in a situation where you had to befriend someone you didn’t k now? How did you approach them? How did you make them feel confident? What was a stressful situation which you gave outstanding Customer service? What would you recommend to a woman who used the same shampoo but if ands it doesn’t make her hair glossy? What would do to ensure I exceeded customers expectations?
Describe a time I made a mistake and what I learnt from it? Name a time I convinced someone to buy something? Have you ever had to change your approach to something in order to solve a problem? If you were working ops in the morning, how would you improve the displays to appeal to the customers? When did you have to increase your knowledge about something in order to t ell other people about it? Read about a product and then try and sell it to a customer? Tell me about yourself What are your weaknesses?
What have you done to improve customer service in your store? What motivates you? How flexible are you around working unsocial hours Name a time when team building was essential in something you have done What can you do for us that other candidates can’t? Shop floor questions: Spot a confident and incontinent customer? Confident customers walk straight into the shop, straight to the section they are looking for and will have the product they are looking for and be ready to pay for it in five minutes.
A non-confident customer might be looking around the shop at all the signs trying to find what they are looking for. They might pick up different products and read the packaging or just stand staring at the shelves for about five minutes. How to sell the product to teen and elderly customer? Which aisles customers would like to left alone in? How would you clean up the display if you were there for 15 minutes or longer r? Recommend a shampoo which would be suitable for dry hair? Recommend a hair dryer?
Info about boots: Boots is a member of Alliance Boots, an international pharmacy health and beauty group. Their sole purpose is to help customers look and feel better and their goal is t o be the leading pharmacy health and beauty retailer. ; They have proxy 2,500 stores. ; Their chief executive of health and beauty division started off as a Saturday assistant in one of their stores and has worked his way up. ; They have a presence in more than 25 countries and employ over 108,000 people worldwide.