As I reflect back in time, the mostdefining moment that had a transformative effect on my perception and behavior transpiredwhen I successfully led the exit meeting for the Pharmacy Audit Review. It wasa distinctive moment for me, I not only provided the client with opportunitiesto enhance processes but also learned the power of my own perseverance.It all started in the summer of 2017 whena Partner presented me an opportunity to lead a Pharmacy Audit review for aclient in New York. Though I was fully utilized for another client engagement,I didn’t hesitate to accept the opportunity. Coming from Industry as anexperienced hire with no prior consulting experience, I knew I had to go aboveand beyond in order to stand out among my peers.Despite being in healthcare space,pharmacy audit was something new to me and had a steep learning curve. I didn’trealize the actual challenges I was up against until I received additionaldetails about the project.
Already being staffed meant that most of thepharmacy audit work had to be done remotely which was a challenge in itself. However,the biggest challenge was the project timeline and the fact that rest of myteam was approximately 8,000 miles away in India. I started the project at adisadvantage with no clear-cut plan and increased workload, I was not able tomeet deadlines and was performing poorly on both of my engagements. Differenttime zones also presented new challenges in getting regular status updates fromthe team.
Slowly, I was losing sight of the project and it didn’t take me that longto realize the fundamental flaws in my approach.With one week into the project, I developedan all-around strategy and prioritized each deliverable based on its deadline.I made significant changes in my working hours to include an early morningstatus call with my team in India. Soon the changes started to display encouragingsigns. Organizing and prioritizing tasks helped me in meeting deadlines; whileeffective communication enabled me to be in sync with my team. I was regularlyupdated on the status of the project and soon enough, I had a firm grip on bothof my engagements. The successful completion of the project resulted in anapplause award of $500 for an outstanding performance. The applause award notonly motivated me to perform even better but also pushed my name intoconsideration for a promotion next year.
Though I never doubted my ability tocomplete the challenge I faced, I am enchanted to experience a lifelong lessonin the form of persistence and determination. I not only exceeded my teams’ expectationsbut most importantly exceeded my own limitations. With a proper strategy, I overcamethe fear of failing and kept moving forward.
This change in mindset has assistedme in staying optimistic as I approach different daily life challenges. Inshort, this opportunity not only enhanced my professional career but definitelyhelped in my personal development.